Shipping Policy for VacheronMajesty.com

Effective Date: January 15, 2025

At VacheronMajesty, we are committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from vacheronmajesty.com.

1. Shipping Methods and Fees
We offer several shipping methods to accommodate our customers’ needs. Shipping fees are calculated at checkout based on your location, the shipping method chosen, and the total value of your order. Shipping options include:

  • Standard Shipping: Estimated delivery time: 5–7 business days (within the U.S.).
  • Expedited Shipping: Estimated delivery time: 2–3 business days (within the U.S.).
  • International Shipping: Delivery time varies depending on the destination country, but typically takes 7–14 business days. Please note that international shipments may be subject to customs delays.

2. Order Processing Time

  • All orders are processed within 1–2 business days of receiving your order. Orders placed on weekends or holidays will be processed the following business day.
  • During peak periods or promotional events, processing times may be slightly longer. However, we strive to ensure prompt order fulfillment and dispatch.

3. Domestic Shipping (U.S. Orders)

  • Shipping Locations: We ship to all U.S. states and territories.
  • Order Tracking: Once your order has been shipped, you will receive an email with tracking information to monitor your order’s progress.
  • Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. VacheronMajesty is not responsible for delays or issues caused by incorrect or incomplete shipping addresses.

4. International Shipping

  • Shipping Locations: We offer international shipping to many countries worldwide. Please check if we ship to your country during checkout.
  • Customs Duties and Taxes: For international orders, customs duties, taxes, and other fees are the responsibility of the customer. These charges are not included in the product price or shipping cost at checkout. The customs office of the destination country will assess these fees upon arrival.
  • Delivery Time: International shipping may take longer due to customs processing and delivery regulations in different countries. Shipping times are typically between 7–14 business days, but may vary depending on the destination.
  • Tracking: International orders are shipped with tracking, but please note that tracking information may be limited or unavailable once the package reaches the destination country.

5. Shipping Restrictions

  • Some countries have specific shipping restrictions or regulations that may prevent us from shipping certain products. If we are unable to ship to your location, we will notify you immediately and offer alternative solutions.
  • P.O. Box Addresses: We may not be able to deliver orders to P.O. Box addresses in certain regions. If this applies to you, please provide a physical address for delivery.

6. Shipping Confirmation and Delivery

  • After your order is dispatched, you will receive a shipping confirmation email with a tracking number (for most orders).
  • Please note that we are not responsible for any delays caused by the carrier or customs procedures.
  • If your tracking number indicates that the package has been delivered but you have not received it, please contact the carrier directly for assistance. If there are any issues with delivery, please reach out to our customer service team for support.

7. Lost or Stolen Packages

  • VacheronMajesty is not responsible for lost, stolen, or damaged items after the package has been delivered. If your order is lost or stolen, please contact the shipping carrier for assistance.
  • If you believe your order was lost or stolen before delivery, please contact us immediately at info@vacheronmajesty.com, and we will assist you in filing a claim with the carrier.

8. Address Changes

  • We are unable to change the shipping address once the order has been processed and shipped. Please double-check your address before completing your order.
  • If you notice an error with your shipping address before your order has shipped, please contact us immediately to correct the information.

9. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us at info@vacheronmajesty.com within 48 hours of receiving your order. We will work with you to resolve the issue by either sending you a replacement or issuing a refund.
  • Please keep all packaging and take photos of the damaged item for verification purposes.

10. Shipping Delays

  • Shipping times are estimates and are not guaranteed. We are not liable for delays caused by circumstances outside of our control, such as weather, customs processing, or carrier-related issues.
  • In the event of a delay, we will do our best to notify you and assist with tracking your order.

11. Shipping Policy Changes

  • We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
  • We encourage you to review this policy periodically to stay informed about any updates.

12. Contact Us
If you have any questions or concerns about our Shipping Policy or your order, please reach out to us:

VacheronMajesty
Phone: (502) 867-5838
Address: 111 N Bold Forbes Blvd, Georgetown, Kentucky (KY), 40324
Email: info@vacheronmajesty.com

By placing an order with VacheronMajesty, you agree to the terms and conditions outlined in this Shipping Policy.