Refund and Returns Policy for VacheronMajesty.com
Effective Date: January 15, 2025
At VacheronMajesty, we are committed to providing our customers with the highest quality luxury timepieces and a seamless shopping experience. However, we understand that there may be times when you need to return or exchange a product. Please review our Refund and Returns Policy below to ensure a smooth process.
Eligibility for Returns and Exchanges
- Timeframe for Returns: You may return or exchange your purchase within 30 days of the delivery date.
- Condition of Items: All items must be in their original, unworn, and unused condition. The watch should not have been altered, resized, or damaged in any way.
- Original Packaging: All returns must include the original packaging, including the box, tags, and any accessories that were part of the original purchase.
Non-Returnable Items
- Customized or engraved timepieces
- Items marked as final sale or clearance
- Items that have been resized, altered, or damaged after purchase
How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at info@vacheronmajesty.com or call (502) 867-5838 within 30 days of receiving your order.
- Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Shipping the Item: Carefully pack the item in its original packaging, ensuring it is securely protected during shipping. Return the item to the address provided by our customer service team. Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged.
- Inspection and Processing: Once we receive the returned item, it will be inspected. If the item meets all return requirements, we will process your refund or exchange.
Refunds
- Refunds will be issued to the original payment method once your return has been approved.
- Please allow up to 14 business days for the refund to be processed after we receive the returned item.
- Shipping fees (if any) are non-refundable, and any applicable restocking fees will be deducted from the refund amount.
Exchanges
If you wish to exchange your timepiece for another model, our team will assist you in selecting a new watch. If the exchange involves a price difference, we will either refund or charge the additional amount based on the exchange value.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@vacheronmajesty.com. We will provide a return label and cover all return shipping costs. Once we receive the defective item, we will promptly send you a replacement or issue a full refund, depending on your preference.
Shipping Costs
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect.
- Original Shipping Fees: Shipping fees for the original purchase are non-refundable, except in cases where the item is damaged, defective, or incorrect.
Late Returns
We can only accept returns that are postmarked within 30 days of the delivery date. Returns made after this period will not be eligible for a refund or exchange.
International Returns
For international orders, customers are responsible for return shipping costs and any customs duties or taxes. Please ensure the item is returned in its original condition to avoid delays or complications.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer service team:
VacheronMajesty
Phone: (502) 867-5838
Address: 111 N Bold Forbes Blvd, Georgetown, Kentucky (KY), 40324
Email: info@vacheronmajesty.com
By purchasing from VacheronMajesty, you agree to the terms outlined in this Refund and Returns Policy.