Sales Policy for VacheronMajesty.com
Effective Date: January 15, 2025
At VacheronMajesty, we aim to provide our customers with an exceptional shopping experience when purchasing luxury Vacheron Constantin timepieces. Please review our Sales Policy below, which outlines the terms and conditions that govern the sale of products on our website.
Order Process
- Placing an Order: When you place an order on vacheronmajesty.com, you are offering to purchase a product subject to the availability and the terms of this Sales Policy. We reserve the right to accept or decline any order at our discretion.
- Order Confirmation: Upon receiving your order, we will send you an order confirmation email. This is not an acceptance of your order, but rather an acknowledgment that we have received your request. Acceptance of your order and the formation of a contract between you and VacheronMajesty occurs when your payment is successfully processed, and your order is dispatched.
- Availability of Products: While we strive to ensure the availability of all products, there may be instances where an item is out of stock or discontinued. If this occurs, we will notify you promptly and offer an alternative or refund.
- Pricing and Payment: All prices listed on the website are in US Dollars (USD) and are subject to change without notice. Prices exclude any applicable taxes, shipping fees, and customs duties (for international orders). Payment for orders must be made via an authorized payment method, and we accept major credit cards, PayPal, and other secure payment options as displayed on our website.
Taxes and Duties
- U.S. Orders: Sales tax is applicable based on the shipping address in the United States.
- International Orders: For customers outside of the United States, customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the purchase price. Please check with your local customs office for more information on the applicable charges.
Shipping and Delivery
- Shipping Methods: We offer a range of shipping options, including expedited and standard shipping. Shipping fees will be calculated at checkout based on your location and preferred delivery method.
- Processing Time: Orders are processed within 1–2 business days of receiving the order. Orders placed on weekends or holidays will be processed the following business day.
- Delivery Time: Estimated delivery times depend on your location and the shipping method selected. Once your order has been shipped, we will provide a tracking number to monitor its progress.
- Shipping Restrictions: We currently ship to most countries worldwide. However, some countries may have shipping restrictions or regulations. Please contact us at info@vacheronmajesty.com if you have any questions regarding international shipping availability.
Returns and Exchanges
We accept returns and exchanges in accordance with our Refund and Returns Policy. Please refer to that policy for more details on eligibility, return instructions, and timelines.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at info@vacheronmajesty.com. We will resolve the issue by providing you with a return label and either sending you a replacement or issuing a full refund. Please ensure the item is returned in its original condition with all packaging intact.
Order Cancellations
You may request to cancel your order before it has been shipped. Once an order has been processed and shipped, it cannot be canceled. To request a cancellation, please contact our customer service team as soon as possible at info@vacheronmajesty.com.
Limitations of Liability
VacheronMajesty is not responsible for any indirect, incidental, special, or consequential damages arising from the sale of our products, including but not limited to loss of profits, data, or use of the products. Our liability is limited to the amount paid for the product in question.
Product Authenticity
All timepieces and products sold on vacheronmajesty.com are 100% authentic and sourced directly from authorized suppliers. We guarantee that each item in our collection meets the highest standards of quality, craftsmanship, and authenticity.
Changes to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions regarding our Sales Policy or need assistance with your order, please contact us:
VacheronMajesty
Phone: (502) 867-5838
Address: 111 N Bold Forbes Blvd, Georgetown, Kentucky (KY), 40324
Email: info@vacheronmajesty.com
By placing an order with VacheronMajesty, you agree to the terms and conditions outlined in this Sales Policy.